Unhindered return

Your satisfaction is the most important thing for us.

In the event that the product does NOT comply with the technical or aesthetic characteristics presented, you can request the withdrawal of the product from Castel Telecomunicaciones if you meet the following conditions:

1.- Request a return within 20 days after receiving the product.

2.- The product must be unused, with labels, in perfect condition and must have the original packaging. Likewise, all its accessories, manuals and warranty policies must be returned. If the product is vacuum sealed it should not be opened.

3.- In the event that the product has been used or tested, the return can only be made if, within 180 days after the purchase, it presents a failure or damage that can be certified by a Castel Telecomunicaciones technical service. The return will only be made once it has been established that the fault has a factory origin and is not attributable to the customer.